FAQs

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Are the pieces made from 925 sterling silver?

Yes, our jewellery is hypoallergenic. As sterling silver is a noble metal, it is highly unlikely to cause any allergic reactions.

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Are the parts hypoallergenic?

Yes, our jewelry is hypoallergenic. Silver is a noble material and the chances of causing allergies are very small.

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Are Diana Warren charms compatible with bracelets from other brands?

Yes, our charms are designed to be compatible with most major bracelet brands.

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What is the difference between the malleable and the rigid bracelet?

The malleable bracelet features a soft and flexible chain, allowing for easy adjustments and comfort. In contrast, the rigid bracelet has a more consistent and structured chain, providing a sturdier feel.

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Is shopping at Diana Warren safe?

Absolutely! We process hundreds of shipments daily, prioritising the safety and satisfaction of our customers. You can read customer reviews on our Facebook page, browse testimonials on our website, and check the ratings for each piece of jewellery. Additionally, our Instagram account features customer feedback, giving you a comprehensive view of the positive experiences others have had with us. Your security and trust are our top priorities!

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What are the forms of payment?

At Diana Warren, we accept a variety of payment methods for your convenience. You can pay using credit cards or PayPal. We strive to make your shopping experience as seamless as possible!

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How is the delivery cost calculated?

Calculating the delivery cost is straightforward. As you progress through the checkout process, you'll be prompted to enter your address details. Once you provide your postcode, the delivery cost and available options will be displayed. We prioritise the security of your information, ensuring a safe shopping experience, and we are committed to delivering your products in the best possible condition.

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How do I make an exchange or return?

Making an exchange or return is easy! Simply email us at support@dianawarrenjewellery.com with your order number, the reason for the exchange or return, and a photo of the item. This way, we can efficiently process your request and ensure a smooth experience.